Due to the perishable nature of our product, we cannot offer any refunds or exchanges once an item is purchased. If you have an item you cannot feed for some reason, please feel free to get in touch for any tips or tricks on how to feed it or for some possible other uses for that product.
We ship throughout the contiguous US. All orders are shipped UPS Ground (Zone 1, 2) and UPS 3 Day Select (Zone 3).
Our minimum order amount is 8 lb. This is to ensure that there's enough frozen product in the box to make sure everything stays frozen until you receive the package.
Orders ship on Mondays only and must be placed at least 5 days prior (by Thursday) to ship on that following Monday. Select "Shipping" to see the first available shipping date. Due to space constraints, there are a limited number of orders that we can ship out each Monday. When that limit is reached, the shipping calendar will display the following Monday as the next available day. Tracking information is emailed when orders ship.
For customers located in Zone 3, all orders are shipped via UPS 3 Day Select.
Our food is sent out frozen and tightly packed. We pack your order in insulated shipping boxes and use dry ice and ice packs to ensure your order stays as cold as possible. Boxes often sit in hot warehouses and on hot UPS trucks so your food may arrive partially thawed. We cannot guarantee that orders will arrive completely frozen. By purchasing our products, you are accepting that products may arrive partially thawed and there is no guarantee orders will arrive completely frozen.
Our customer's satisfaction is our top priority. However, due to the nature of our product, we will not be able to accept any returns or cancellations for orders that have shipped. Please check your order carefully upon receipt. If you have any concerns about your order, please get in touch. Please do not discard any product or packaging until you have contacted us (if we sent the wrong item, we may ask you to hold it until we can arrange for a pick-up). It’s also a great idea to take a picture of anything you want us to know about (good or bad).
If you encounter other issues with your order related to shipping, please contact us.
Orders will be hand delivered to your doorstep on your selected date, during your selected time slot (5 am - 9 am or 12 pm - 3 pm). Please be prepared to open any gates or building doors so we can deliver your order. If there are any codes needed to complete your delivery please let us know. If we cannot complete a delivery due to a gate code or special instruction that was not provided in the "Order Notes" section of the cart at checkout or by email a re-delivery fee will be assessed. Please get in touch to make alternate re-delivery or pickup arrangements.
If you cannot pickup your order at the originally scheduled time please get in touch to arrange a different date. Rebel Raw will attempt to contact you for alternative pickup arrangements. Pickup orders that are not claimed within 10 days of the originally scheduled pickup date will be considered abandoned. Due to the perishable nature of our product, we cannot offer any refunds or exchanges once an item is purchased.