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Getting Started
How long does it take to transition to a raw diet?
Start by introducing about 10% raw food into their current diet. Monitor their stools carefully. If they stay firm and well-formed, that is your sign to gradually increase the raw portion. Continue adjusting the ratio until their entire meal consists of raw food, moving at a pace that keeps their digestion steady.
How long does Rebel Raw keep in the freezer?
All of our food has a “best by” date printed on the label. In general, it stays fresh for about a year in the freezer.
My cat or dog isn't eating the food, do you have any tips?
You’re not alone. Some pets just need a little extra encouragement when trying something new.
(1) Try lightly searing the food on medium heat for about 5 minutes to release the delicious aromas. (2) Mix a small spoonful of Rebel Raw into their current food. Start by replacing about 5% of the meal, then gradually increase to 10%, then 15%, letting your pet adjust at their own pace. (3) Once they’re comfortably eating cooked Rebel Raw, slowly reduce the cooking time and transition to fully raw.
If you’re still having trouble, reach out. We’re happy to help!
How long does the food last in the fridge once thawed?
We recommend feeding our food within 2 to 3 days after thawing in the refrigerator.
Thawing time will vary depending on the size of the packs and your refrigerator’s temperature. Smaller packs, like our 6 oz portions, will thaw much faster than larger ones, such as our 32 oz packs.
How much should I feed?
Our feeding guidelines are based on average caloric needs. These recommendations are a starting point for determining how much food to feed. Keep in mind that every dog and cat is different—just like people, each have unique metabolisms and nutritional needs.
Why is my pet drinking less water after switching to raw food?
This is totally normal! Raw food naturally contains a lot more moisture than dry kibble.That means they won’t need to drink as much water between meals.
Packaging and Shipping
When will my order ship?
We ship orders on Mondays and Tuesdays each week (except for the noted holidays). Orders placed by Monday ship that week and orders placed Tuesday or later ship the following week.
UPS will deliver your order in 1 - 3 days after it leaves our kitchen.
Once your order ships, you’ll receive an email with tracking information so you can follow its journey to your door.
Local Atlanta area deliveries are Monday through Friday between 10 am - 3 pm by a local delivery service.
Where do you ship to?
We ship throughout the contiguous US.
What should I know about dry ice?
Boxes may contain dry ice when delivered. Use caution, dry ice is extremely cold and can burn your hands. If dry ice is present, please use gloves while handling it. However, do not be alarmed if there is no dry ice present; it sublimated during shipping.
What is the order minimum?
Our minimum order size is 4 lb. This is to ensure that there's enough frozen product in the box to make sure everything stays frozen until you receive your order.
Do I need to be home to receive my order?
Nope! You don’t have to be home when your order arrives. But we highly recommend keeping an eye on your tracking details, especially if it’s warm where you live. Our packaging is designed to handle tough conditions, but it’s always best to plan ahead. Be sure to unpack your order and get it into the freezer within a couple of hours of delivery. If needed, consider adjusting your schedule to bring your box inside sooner, your pet’s food will thank you!
How are orders shipped?
We ship all our products in curbside recyclable insulation with ice packs and dry ice.
What is the Rebel Guarantee?
My order arrive and it's not completely frozen. Is that okay?
Yes! If your order arrives partially thawed or refrigerator temperature, you can simply place everything back in your freezer and let it freeze again. Food that is still cold to the touch can be safely refrozen.
If your order arrives completely defrosted or warm, please get in touch. We're always here to help!