Track shipment

Check out our feeding guides to discover the perfect portion sizes for your cat or dog!

To get started, transfer two days’ worth of food to the refrigerator immediately so it’s ready to feed in two days. After that, just move two days’ worth of food to the fridge every other day to ensure you always have a thawed portion ready to serve. For more tips on defrosting and storing, click here!

Orders ship on Mondays and Tuesdays each week (except for the noted holidays). Orders placed by Sunday ship that week and orders placed Monday or later ship the following week. If you have a special date request, please email us.

We ship your food frozen and securely packed to maintain freshness. Orders are insulated with curbside-recyclable, paper-based materials and include dry ice and ice packs to ensure everything stays at the optimal temperature during transit.

(Some states may have multiple transit times.)

• 1 - 2 Days (UPS Ground): GA, FL, AL, SC, NC, VA MD, DE, NJ, NY, PA, WV, OH, KY, TN, IN, MI, IL, WI, MO, AR, MS, LA, TX
• 3 - 4 Days (UPS Ground): WI, IA, KS, NY, CT, RI, MA, NH, VT, ME, TX, MN, OK
• 3 Days (UPS 3 Day Select): WA, OR, CA, NV, ID, MT, WY, UT, AZ, NM, CO, WY, MT, ND, SD, NE

Boxes may contain dry ice when delivered. Use caution, dry ice is extremely cold and can burn your hands. If dry ice is present, please use gloves while handling it. However, do not be alarmed if there is no dry ice present; it sublimated during shipping.

The majority of shipments are delivered on their estimated delivery date, but delays can and do happen. If your order is delayed, DON'T WORRY. All shipments are packed with enough coolant to withstand extended transit times, and they almost always arrive in great shape. Food that is still cold to the touch can be safely refrozen with no loss of quality -- learn more about freezing and defrosting food here. If you have any concerns about your order, please get in touch. Do not refuse your delivery or discard your order before contacting us, as this will prevent us from being able to properly resolve the situation. It’s also a great idea to take a picture of anything you want us to know about (good or bad).