General

Cats’ and dogs’ stomachs are equipped to handle bacteria in much the same fashion as wolves who are just fine eating days old carrion. Their digestive tracts are shorter and more acidic than ours so the risk for bacterial illnesses is low. 

Dogs do better on a cold turkey switch rather than half kibble and half raw. Raw food is more quickly and easily digested than kibble. If you feed raw food and kibble at the same time, you may increase the amount of time the food is in the body, thus increasing the possibility of illness from microbes. If you want to transition more slowly, feed raw food for one meal and kibble for another. As far as raw meaty bones go, some dogs might not know what to do with the bones at first, but most will get the hang of it. You can try holding it for them until they figure out how to chew bones like their jaws were intended to do.

We currently only sell our products on our website. We do this to ensure you receive the highest quality and freshest product possible.

Yes! These are all some of the great benefits of a raw diet. The reason your dog is pooping less is because most of the food is being digested and properly utilized by the body, resulting in less waste. It is a sign that the dog’s body has utilized all the nutrients in the food when it turns chalky white after a few days. All that is left in the stool is ash and fiber which casts a chalky white consistency to the stool. 

Since your dog’s stools are firmer, you will no longer need to have his anal glands expressed. The bone component of the diet firms feces, which naturally squeezes the anal glands with every bowel movement. With a cooked, processed, grain based diet, the feces remains soft, allowing anal secretions to build up. This condition can result in unnecessary, painful compaction and possible rupture of the glands.

We can not guarantee that animals that are fed grain or commercial feeds such as rabbit pellets are GMO free. Lamb and beef are grass feed and Springer Mountain chickens do eat a pesticide free, vegetarian diet of corn and soybean without the use of antibiotics, growth stimulants or hormones, or animal by-products. The only way to insure GMO free is to purchase certified organic feed which would triple all product costs and make it not affordable to the average customer. GMO is a controversial subject but research indicates this is not a concern with animal feed. Please read this link for more info here.

We are proud to serve chicken from the prestigious Springer Mountain Farms, an exceptional and local Georgia chicken supplier. They are American Humane Association Certified and never use steroids, hormones or antibiotics. In fact, Springer Mountain Farms employ standards above and beyond what is required to be labeled "Organic." Their chickens are fed a pesticide free, vegetarian diet of corn and soybean without the use of antibiotics, growth stimulants or hormones, or animal by-products. 100% of the corn and soybean is grown in the US. The standards for organic production allow the use of antibiotics the first days of life, allow the use of animal by-products, do not address food safety or animal treatment, and do not require testing of soil, water, and feed. 

Springer Mountain Farms believes all the above are essential in providing the safest and highest quality product available that's why they set themselves above organic. They have an on-site laboratory to test soil, water, and feed for contaminants and pesticides. They also go one step further by testing each and every load of chicken before it leaves the facility as a final step to ensure its freshness and safety.

We procure our meat through Certified Angus Beef farmers. All cattle are grass-fed and spend the majority of their lives on pasture eating grass. And all beef is raised by US farmers and ranchers who are passionate about bringing safe and wholesome beef to the table and committed to humane handling.

Shipping

We do not have a minimum for shipping, but keep in mind that any orders under 15 lbs will pay the same shipping as 15 lbs, because UPS bills by dimensional weight for anything under that weight.  Our insulated boxes and coolant is already calculated and included in the cost of the freight. 

We recommend all frozen meat orders to have a minimum weight of 15 pounds. If you want to take advantage of shipping, and optimize the cost of freight, we recommend you order in 40 lbs increments. That is what our largest box can hold, and that is going to be the best price you will receive as far as shipping rates go. UPS's rates are based on pounds and the heavier the box, the greater the discount they offer.

We ship all of our products frozen in insulated boxes with dry ice and ice packs. We limit our boxes to 40 lbs so that we can ensure that there is enough room to fit some dry ice and some ice packs in your order. Everything will be sent out frozen and tightly packed. If any of your products arrive thawed or starting to defrost, this is perfectly fine and safe! You do not need to worry or freak out. It is perfectly safe to thaw and re-freeze pet food.

Due to the cost of warehouse labor, coolers, dry ice, and expedited shipping, it is very expensive to ship raw pet food. Places that offer "Free Shipping" work the cost of shipping into the cost of the product. We don't want to do that so we can offer our products at the true cost.

Refunds and Exchanges

Due to the perishable nature of our product, Rebel Raw does not offer any refunds or exchanges once an item is purchased. You must purchase at your own risk. If you have an item you cannot feed for some reason, please feel free to email us for any tips or tricks on how to feed it or for some possible other uses for that product.

Unfortunately we cannot guarantee that orders will arrive fully frozen. By purchasing our products, you are releasing Rebel Raw of any guarantee that the product will be fully frozen upon delivery. We cannot control the shipping carriers, and we do our best to ensure that your order is packed with sufficient coolant for transit time. If your order arrives thawed, you can either take that opportunity to separate it and re-freeze it. Or you can simply throw everything back in your freezer and let it freeze again. There is absolutely nothing wrong with thawing and re-freezing meat for pet food.

We understand that every pet has likes as well as dislikes. Unfortunately, we cannot provide any refunds or exchanges on items that are not accepted with open arms by your pets. It is a risk you take when introducing new items and we have all been there before. Our suggestion is to re-freeze whatever item you have, and either trying again at a later time, or possibly trying some raw feeding tricks to entice your pet to eat it.

All of our packages are automatically released to the recipient for delivery. So if you are not home during your delivery, UPS knows to leave it at your front door without a signature being required. If your package is delivered, and your box goes missing in between the time it is delivered and you get home, Rebel Raw is not responsible for your package. Once your package has been delivered Rebel Raw is no longer responsible or liable for any damage or shipments going missing.

Feeding

There’s a reason cats appear to be finicky. It’s actually a manifestation of their natural instinct to fixate on a certain food, which helps kittens learn what food is and to recognize it later on. Cats that have been eating the same thing for a long time may not recognize fresh raw meat as food. Commercial pet foods are coated with flavor enhancers that become addictive to cats and it will probably take some patience on your part to transition your cat.

If your cat currently eats kibble only:
Start by offering your cat a small portion of raw meat as a treat in the morning and evening. You may need to warm it up. Don't microwave it, you may end up accidentally cooking it, rather place it in a bag in a bowl of warm water. If your cat eats it, gradually start feeding raw food at meal times, slowly increasing the amount of raw food and decreasing the amount of dry food you feed each day. If your cat won’t eat the raw food alone, start by mixing a small amount with their kibble and gradually increase the raw portion. Ideally, you don't want your cat to have too many meals with mixed kibble and raw food because kibble digests more slowly.

Another option is to transition to a commercial wet food, then transition to the raw diet from the canned food. Sometimes this makes it easier for cats to transition.

If your cat currently eats wet food only:

Start by placing small amounts of the raw diet next to the regular diet or mix with their current wet food. Gradually begin increasing the ratio of raw to canned until the transition is complete.

If your cat eats both wet and dry food:

Slowly move to a feeding schedule for the wet food twice per day and reduce the amount of kibble left out during the day for grazing. Add small amounts of the raw diet to the canned wet food or offer as a separate treat at meal time. Gradually begin offering kibble only during meals, and eventually not at all.   For cats that have trouble recognizing a raw diet as food and are completely ignoring it all together, here is something to try:

Place a tablespoon of raw food next to their regular food. This will let the cat begin to associate raw food with their meal time. It may be a slow process, with the cat only sniffing it at first, but gradually, they begin to decide this might also be food, will taste it, and eventually begin a transition.

No, not on raw ones. It’s cooked bones you have to worry about. Cooked bones splinter, and can get lodged in a dog’s throat. Raw bones are pliable, and the calcium content is very important to a dog’s health. Plus, chewing bones keeps teeth naturally clean and you can say goodbye to expensive vet dental cleanings.

No, this is completely expected. Since raw food provides food in its natural state, the moisture necessary for digestion is contained in the raw food. You will see a marked decrease in the amount of water your pet drinks, especially after being transitioned from dry food. Since kibble has had the water removed, dogs and cats constantly have to drink water in an attempt to maintain proper hydration.

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