The safest way to defrost food is in the refrigerator. Always place packages on a plate or in a bowl when defrosting. Allow about 24 hours per 1 lb of product. For larger packages, it may take two days.

Speedier defrosting of food can be achieved by submersion in COLD water. Make sure the food is in a sealed, leak-proof bag, and change the water every 30 minutes or so. Allow about 30 minutes per pound (that is, a 2 lb bag would take about one hour to defrost this way.) If you are in a hurry, resist the temptation to thaw your food using warm water. Food that is left above 40° F is in the danger zone for proliferation of harmful bacteria.

For optimal freshness and safety, your refrigerator should be 40º F or below and thawed raw food should be consumed within three days.

As long as the raw food is still cold to the touch, it’s safe to refreeze. So if you thaw more than needed or your order arrives partially thawed, you can refreeze it without any loss of quality.

Our raw dog and cat foods are frozen in thick, freezer-grade packaging at peak freshness to ensure optimum quality. This ensures food maintains all nutritional value and will be delicious when feed. Packages with intact seals can be stored indefinitely; for best results, we recommend you use frozen food within nine months. The best place to store food for extended time periods is in a deep freezer, or towards the back of the freezer. Avoid storing packages in the door of the freezer. Food that is cold to the touch can be refrigerated for immediate use, or frozen for later use.