| Bulk Boxes and Sample Boxes📦 |
| Shipping 📫 |
| Atlanta Delivery 🚚 |
| Pickup 💁♀️ |
Bulk Boxes and Sample Boxes
Bulk Boxes and Sample Boxes are shipped or delivered free to all Zone 1, Zone 2 and metro Atlanta customers. Bulk Boxes refers to all Bulk Box products found here. Sample Boxes refers to all Sample Box products found here.
What does shipping cost for Bulk Boxes and Sample Boxes?
Metro Atlanta customers:
- Local Delivery - Free
Zone 1 customers:
- UPS Ground - Free
Zone 2 customers:
- UPS Ground - Free
Zone 3 customers:
- Bulk Boxes: UPS 3 Day Select - $50 per box
- Sample Boxes: UPS 3 Day Select - $20 per box
Shipping
What does shipping cost?
Zone 1 customers:
- Orders under $200 - $20 (UPS Ground)
- Orders over $200 - ⭐FREE⭐ (UPS Ground)
Zone 2 customers:
- Orders under $200 - $25 (UPS Ground)
- Orders over $200 - ⭐FREE⭐ (UPS Ground)
Zone 3 customers:
- All orders - $40 per 25 lb (UPS 3 Day Select)
Shipping Zones
Where do you ship?
We ship throughout the contiguous US. All orders are shipped UPS Ground (Zone 1, 2) and UPS 3 Day Select (Zone 3).
What’s the minimum amount that I have to order?
Our minimum order amount is 8 lb. This is to ensure that there's enough frozen product in the box to make sure everything stays frozen until you receive your order.
When do you ship?
Orders ship on Mondays (except for the noted holidays) and must be placed at least four days prior (by Friday at 12 pm) to ship on that following Monday. Select "Shipping" to see the first available shipping date. Due to space constraints, there are a limited number of orders that we can ship out each Monday. When that limit is reached, the shipping calendar will display the following Monday as the next available day. Tracking information is emailed when orders ship.
What's your holiday shipping schedule?
Please visit our help center to view our holiday shipping schedule.
Do you have expedited shipping options?
For customers located in Zone 3, all orders are shipped via UPS 3 Day Select.
How are orders shipped?
Our food is sent out frozen and tightly packed. All our shipping orders are sent in one of our two insulated shipping systems (compostable Green Cell Foam insulation or curbside recyclable Renewliner insulation). Additionally, we include dry ice and ice packs to ensure your order stays as cold as possible during transit. Learn more about the insulated shipping systems we use here.
What should I know about dry ice?
Your package may contain dry ice when it is delivered. Dry ice is extremely cold and can burn your hands. If dry ice is present, please use gloves while handling it. However, do not be alarmed if there is no dry ice present; it has sublimated during shipping.
What if my order is delayed?
The majority of our shipments are delivered on their estimated delivery date, but delays can and do happen. If your package is delayed, DON'T WORRY. We pack all of our shipments with enough coolant to withstand extended transit times, and they almost always arrive in great shape. Meat that is still cold to the touch can be safely refrozen with no loss of quality -- you can learn more about freezing and defrosting meat here. If you have any concerns about your order, please get in touch. Do not refuse your delivery or discard your package before speaking with us, as this will prevent us from being able to properly resolve the situation.
Shipping Policies
Boxes often sit in hot warehouses and on hot UPS trucks so your food may arrive partially thawed. We cannot guarantee that orders will arrive completely frozen. By purchasing our products, you are accepting that products may arrive partially thawed and there is no guarantee orders will arrive completely frozen.
If you encounter other issues with your order related to shipping, please contact us.
Returns and Refunds
Our customer's satisfaction is our top priority. However, due to the nature of our product, we will not be able to accept any returns or cancellations for orders that have shipped. Please check your order carefully upon receipt. If you have any concerns about your order, please get in touch. Please do not discard any product or packaging until you have contacted us (if we sent the wrong item, we may ask you to hold it until we can arrange for a pick-up). It’s also a great idea to take a picture of anything you want us to know about (good or bad).
Estimated Shipping Transit Times
(Some states may have multiple transit times.)- 1 - 2 Days (UPS Ground): GA, FL, AL, SC, NC, VA MD, DE, NJ, NY, PA, WV, OH, KY, TN, IN, MI, IL, WI, MO, AR, MS, LA, TX
- 3 - 4 Days (UPS Ground): WI, IA, KS, NY, CT, RI, MA, NH, VT, ME, TX, MN, OK
- 3 Days (UPS 3 Day Select): WA, OR, CA, NV, ID, MT, WY, UT, AZ, NM, CO, WY, MT, ND, SD, NE
Atlanta Delivery
Local delivery is available for the metro Atlanta area. Orders are hand delivered from our freezer to your door ensuring your pet's food goes directly to your home and arrives on time. We deliver Mondays through Fridays between 5 AM - 9 AM and 12 PM - 3 PM. Select "Atlanta Delivery", enter your zip code to check if you're eligible for delivery and then choose a delivery date and time slot that is convenient for you.
Can I leave a cooler by my door?
You are welcome to leave a cooler by your door if you would like your food placed inside of it. Please let us know in the notes where the cooler will be located so we can let our delivery driver know where to look for it.
What’s the minimum amount that I have to order?
Our minimum order amount is 8 lb. This is to ensure that there's enough frozen product in the box to make sure everything stays frozen until you receive your order.
When will my subscription order be delivered?
Subscription orders will be delivered on the same day each week during the time slot that works best for you. We'll contact you to verify your recurring day and time when you sign up for the subscription service.
Where should I enter delivery instructions?
Please add any special instructions such as gate codes or specific locations to drop off your order (back porch, side door, etc). These can be added in the “Notes” section of the cart.
Will I receive a notification once delivered?
If you're subscribed to email updates, you'll receive an email notification with a delivery photo once your order has been delivered. Additionally, if you're subscribed to text updates, you'll receive text delivery notifications.
Can you reuse my delivery box?
We love to recycle so please feel free to leave your bags or boxes out from previous deliveries to be reused.
Rates
Atlanta delivery rates are based on driving distance in miles from our facility located in Mechanicsville, Atlanta. Your exact rate will be shown once you enter your address before checkout.
| Miles | Rate |
|---|---|
| 0 - 10 | $5 |
| 11 - 20 | $10 |
| 21 - 30 | $15 |
| 31 - 35 | $20 |
Pickup
In your cart select "Pickup", choose a date and time that works for you and then simply pick up your order at that time. We'll contact you if we have any questions about your order, otherwise it will be in the freezer at the time you selected. Please contact us if you need to adjust your order or pickup time.
Pickup Availability
Monday: 9 am - 3 pm
Tuesday: 9 am - 5 pm
Wednesday: 9 am - 5 pm
Thursday: 9 am - 5 pm
Friday: 9 am - 5 pm
* Pickups are not available on national holidays and most holiday weekends.
Where is your pickup location?
Address: 448 Ralph David Abernathy Blvd SW Suite #6 Atlanta, GA 30312
We’re located in The Railyard complex in the Mechanicsville neighborhood. Once you pull into the complex, turn right and drive to the end where you’ll see a #6 painted on the wall. Park anywhere and come up the steps on the right side of the patio that’s to the right of the #6. Walk through the doors on the left and you’ll see the pickup area. Grab your order from the pickup freezer that has your pickup day on it. This is a contactless pickup.
Treats
Treats may be picked up, locally delivered or shipped. Orders for treats only ship throughout the contiguous US for $10 via UPS Ground.