Shipping, Delivery, and Pickup
Zone 1 Customers:
- Ground - $38 per box weighing up to 35 lbs.
- Next Day Air Saver - $175 per box weighing up to 35 lbs.
Zone 2 Customers:
- Ground - $48 per box weighing up to 35 lbs.
- 2nd Day Air - $112 per box weighing up to 35 lbs.
Zone 3 Customers:
- 2nd Day Air - $150 per box weighing up to 35 lbs.
We ship throughout the contiguous US. All orders are shipped UPS Ground or UPS 2nd Day Air.
Orders ship on Mondays only and must be placed at least 5 days prior (by Thursday) to ship on that following Monday. Select "Shipping" to see the first available shipping date. Due to space constraints, there are a limited number of orders that we can ship out each Monday. When that limit is reached, the shipping calendar will display the following Monday as the next available day. Tracking information is emailed when orders ship.
For states that take an estimated 3 or more days for ground shipping, we strongly recommend selecting 2nd Day Air. Please note that food will not arrive frozen for transit times of three or more days. Thawed food is perfectly fine. Simply refreeze.
Our food is sent out frozen and tightly packed. We pack your order in insulated shipping boxes and use dry ice and ice packs to ensure your order stays as cold as possible. Unfortunately, our boxes often sit in hot warehouses and on hot UPS trucks so your food may arrive partially thawed. We cannot guarantee that orders will arrive frozen. By purchasing our products, you are accepting that products may arrive partially thawed and there is no guarantee orders will arrive frozen.
We do everything we can to mitigate the risk of shipping frozen food around the country. Things like transit delays are outside of our control and we are not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, civil unrest, natural disasters, terrorism safety control, local carrier mis-scans, or inaccurate shipping information. We do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control. All items are final sale.
Unfortunately, we can not offer any refunds or replace any items that have been damaged during the shipping process, or do not arrive frozen. UPS will not guarantee or provide any reimbursement to us and as a small business, we simply can’t afford the costs of refunding or replacing delayed or damaged shipments. By placing an order that requires shipping you are accepting these terms.
Our boxes hold up to 35 lbs of food each. It's most cost-effective and will help keep the food frozen if the box is full, so aim for about 35 lbs. Shipping orders over 35 lbs will ship in multiple boxes. There's a weight calculator that keeps track of the accumulated weight as you add items to the cart.
Places that offer "Free Shipping" work the cost of shipping into the cost of the product. We don't want to do that so we can offer our products at the true cost. Our insulated boxes and coolant are already calculated and included in the cost of shipping.
Estimated Ground Shipping Transit Times
- 1 - 2 Day: GA, FL, AL, SC, NC, VA MD, DE, NJ, NY, PA, WV, OH, KY, TN, IN, MI, IL, WI, MO, AR, MS, LA, TX
- 3 - 4 Day: WI, IA, KS, NY, CT, RI, MA, NH, VT, ME, TX, NE, SD, ND, MN, OK, CO, NM, AZ, CA, WY
- 5 - 6 Day: ME, NV, WY, CA, NV, UT, ID, MT, OR, WA
Local delivery is available for the metro Atlanta area. Orders are hand delivered from our freezer to your door ensuring your pet's food goes directly to your home and arrives on time. We deliver Mondays through Fridays between 5 AM - 9 AM and 1 PM - 3 PM. Select "Atlanta Delivery", enter your zip code to check if you're eligible for delivery and then choose a delivery date and time slot that is convenient for you.
You are welcome to leave a cooler by your door if you would like your food placed inside of it. Please let us know in the notes where the cooler will be located so we can let our delivery driver know where to look for it.
Subscription orders will be delivered on the same day each week during the time slot that works best for you. We'll contact you to verify your recurring day and time when you sign up for the subscription service.
If you would like to receive a text when your food has arrived, let us know in the “Notes” section of the cart. Please add any other special instructions such as gate codes or specific locations to drop off your order (back porch, side door, etc).
We love to recycle so please feel free to leave your bags or boxes out from previous deliveries to be reused.
Atlanta delivery rates are based on driving distance in miles from our facility located in Mechanicsville, Atlanta. Your exact rate will be shown once you enter your address before checkout.
|0 - 10||$11|
|11 - 20||$16|
|21 - 30||$21|
|31 - 35||$26|
In your cart select "Pickup", choose a date and time that works for you and then simply pick up your order at that time. We'll contact you if we have any questions about your order, otherwise it will be in the freezer at the time you selected. Please feel free to contact us if you need to adjust your order or pickup time.
Mon (7 am - 3 pm)
Tue (7 am - 6 pm)
Wed - Fri (9 am - 6 pm)
Sat (2 pm - 6 pm) *
* The pickup calendar will reflect if Saturday pickup is available. If you were able to select Saturday and a time, then you will be able to pick up on Saturday. We are closed on national holidays.
We’re located in The Railyard complex in the Mechanicsville neighborhood. Once you pull into the complex, turn right and drive to the end where you’ll see a #6 painted on the wall. Park anywhere and come up the steps on the right side of the patio that’s to the right of the #6. Walk through the doors on the left and you’ll see the pickup area. Grab your order from the pickup freezer that has your pickup day on it. This is a contactless pickup.
Treats may be picked up, locally delivered or shipped. If you're interested in having only treats shipped please let us know.