Shipping, Delivery and Pick Up

Front door delivery


Shipping

We offer shipping to select states. All orders are shipped out through ground shipping on Tuesday and Wednesday of the following week and should arrive in two days. You will be able to select a preferred shipping date and will receive tracking information once your order has shipped. Shipping cost is based on distance from our location in Atlanta, Georgia and will be displayed at the checkout screen before payment. Our boxes hold up to 30 lbs of food. It's most cost effective and will help keep the food frozen if the box is full, so aim for about 30 lbs. There's a weight calculator that keeps track of the accumulated weight as you add items to the cart. Orders must be in by Thursday of the proceeding week.

We only ship to states that are within a two day shipping range. We can ship to the following states: Alabama, Arkansas, Delaware, District of Columbia, Florida, Georgia, Iowa, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Wisconsin.


Local Delivery

Your order is hand delivered from our freezers to your door. By using a local delivery service, rather than traditional shipping carriers, we ensure your pet's raw food goes directly to your home and arrives on time. We deliver Tuesdays through Fridays between 6:30 AM and 8 AM. We will leave your order at your front door. Feel free to leave a cooler by your door if you would like your food placed inside of it. You'll be able to choose a delivery date that is convenient for you.

Subscription orders will be delivered on the same day each week and generally between 6:30 AM- 8 AM. We'll contact you to set everything up when you sign up for the subscription service.

If you would like to receive a text when your food has arrived, let us know in the “Notes” section of the cart. Please add any other special instructions such as gate codes or specific locations to drop off your order (back porch, side door, etc). 

We love to recycle so please feel free to leave your bags or boxes out from previous deliveries to be reused.


Pick Up

We do not have a retail location at this time. You’re welcome to pick up your order from the chest freezer on our front porch. Select a date and time at checkout and we’ll make sure it's ready for you to pick up at your convenience. We'll contact you if we have any questions about your order. Please feel free to contact us if you need to adjust your order or pick up time.

 

News and Updates